Privacy Policy

1. Introduction

Welcome to Compare Your Airport Deals.

COMPARE YOUR AIRPORT DEALS LIMITED (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, compare airport parking services, make a booking or contact our customer support team.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required, we will request it separately.

2. Who We Are

COMPARE YOUR AIRPORT DEALS LIMITED is the data controller for personal information collected and processed for its own website, booking administration, payment collection and customer support activities.

Independent parking providers may act as separate data controllers when processing personal information to deliver their parking services.

3. Information We Collect

We may collect the following categories of personal information.

3.1. Personal and Contact Information

• Full name
• Email address
• Telephone number
• Billing address, where required
• Other contact information voluntarily provided

3.2. Booking Information

• Airport and terminal
• Vehicle drop-off date and time
• Vehicle collection date and time
• Selected parking service
• Booking reference number
• Booking price and payment status
• Booking amendments and cancellation requests
• Relevant flight information, where supplied

3.3. Vehicle Information

• Vehicle registration number
• Vehicle make and model
• Vehicle colour, where required
• Other vehicle information necessary for the parking service

3.4. Payment Information

When you make a booking, we may process information relating to:

• Payment amount
• Payment status
• Transaction reference
• Payment method type
• Refund and dispute records
• Limited payment card information made available by our payment processor, such as the last four digits

Card payments are handled by authorised payment service providers. We do not intentionally collect or store complete payment card numbers or card security codes on our own systems.

3.5. Website and Technical Information

When you use our website, we may collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Website interactions
• Referral sources
• Approximate location derived from IP address
• Cookie identifiers and analytics information, where applicable

3.6. Communications

We may retain records of:

• Customer support emails
• Booking enquiries
• Cancellation and refund requests
• Complaints and disputes
• Communications with parking providers
• Other correspondence relating to our services

4. How We Collect Information

We collect personal information when you:

• Visit or browse our website
• Search for airport parking services
• Make or attempt to make a booking
• Submit booking or payment information
• Contact customer support
• Request a cancellation, amendment or refund
• Submit a complaint or claim
• Communicate with us by email, telephone or another supported channel

We may also receive relevant booking or service information from independent parking providers, payment processors and other authorised service providers.

Where applicable, we collect technical information through cookies and similar technologies, subject to legal requirements.

5. How We Use Your Personal Information

We use personal information for the following purposes:

Booking administration: To process bookings, issue confirmations, communicate booking instructions and manage amendments.

Parking service delivery: To share the information necessary for the selected independent parking provider to identify the customer, vehicle and booking.

Payment processing: To collect booking payments, confirm transactions, issue refunds and investigate payment disputes.

Customer support: To respond to enquiries, cancellation requests, complaints and service-related claims.

Fraud prevention and security: To detect suspicious activity, protect transactions and maintain the security of our website and services.

Legal and accounting compliance: To maintain financial records, comply with applicable legal obligations and respond to lawful requests.

Website improvement: To understand website performance, identify technical problems and improve the customer experience.

Marketing: To measure advertising effectiveness and, where permitted, communicate relevant offers or services.

We do not sell customers' personal information to third parties.

6. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases, as applicable:

Performance of a Contract

We process personal information where necessary to arrange and administer airport parking bookings and provide the services requested by customers.

Legal Obligation

We may process information to comply with tax, accounting, consumer protection and other applicable legal requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including fraud prevention, website security, customer support, dispute resolution and service improvement, provided those interests are not overridden by individuals' rights and freedoms.

Consent

Where legally required, we seek consent before using non-essential cookies or sending certain forms of electronic direct marketing.

Customers may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully.

7. Sharing Information With Parking Providers

We work with independent third-party airport parking providers to deliver the services booked through our website.

We share only the information reasonably necessary for the selected provider to fulfil the booking, which may include:

• Customer name
• Telephone number
• Email address, where necessary
• Vehicle registration and details
• Airport and terminal
• Vehicle drop-off and collection dates and times
• Booking reference
• Relevant service instructions

Parking providers may use this information to arrange vehicle collection, storage, shuttle transportation, vehicle return and related customer communications.

Independent parking providers are responsible for complying with applicable data protection requirements when processing personal information for their own purposes.

We do not authorise parking providers to use information supplied through our platform for unrelated marketing without an appropriate lawful basis.

8. Payment Processing and Stripe

We use third-party payment service providers to process payments securely.

These providers may include Stripe and other authorised payment processors used by our business.

When you make a payment, the relevant provider may process personal and transaction information necessary to:

• Authorise and complete payments
• Detect and prevent fraud
• Process refunds
• Investigate chargebacks or disputes
• Comply with financial regulations
• Maintain transaction security

Payment processors may process personal information as independent controllers or processors, depending on the activity and applicable contractual arrangements.

For more information about Stripe's handling of personal information, visit: https://stripe.com/gb/privacy

9. Website Analytics and Advertising

We may use website analytics and advertising services, including Google Analytics and Google Ads, where implemented on our website.

These services may help us:

• Measure website traffic
• Understand how visitors interact with our website
• Measure advertising performance
• Analyse booking conversions
• Improve our advertising campaigns

Where these technologies use non-essential cookies or similar tracking technologies, we will request consent where required by UK law before activating them.

Customers may manage applicable preferences through our website's cookie controls or their browser settings.

The use of analytics and advertising technologies is subject to the relevant providers' privacy policies.

10. Cookies and Similar Technologies

Cookies are small files placed on a device when visiting a website.

Our website may use the following categories:

Strictly necessary cookies: Required for essential website functions, security, booking sessions and checkout operations.

Analytics cookies: Used to understand website usage and improve performance.

Advertising cookies: Used to measure marketing campaigns and, where enabled, support relevant advertising.

Functional cookies: Used to remember preferences and improve website functionality.

We will not place non-essential cookies before obtaining consent where required by applicable law.

Visitors should be able to reject non-essential cookies as easily as they accept them and withdraw consent through an accessible mechanism.

Further details about the cookies actually used on our website, their providers and retention periods should be provided in our cookie information or cookie settings.

11. Marketing Communications

We may contact customers with service-related communications necessary to administer their bookings.

These may include:

• Booking confirmations
• Arrival and return instructions
• Payment confirmations
• Cancellation and refund updates
• Operational changes
• Customer support responses

Service-related communications are separate from promotional marketing.

We will only send electronic direct marketing where we have an appropriate lawful basis and comply with applicable UK electronic marketing rules.

Customers may opt out of promotional communications at any time using the unsubscribe mechanism provided or by contacting us.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, accounting, legal compliance and dispute resolution.

Retention periods depend on the type of information and applicable legal requirements.

For example:

• Booking records may be retained for accounting, customer service and legal purposes.
• Financial records may be retained for periods required by applicable UK tax and accounting law.
• Customer support and complaint records may be retained where necessary to resolve disputes or establish, exercise or defend legal claims.
• Cookie-related information is retained according to the applicable technology and disclosed cookie settings.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our retention procedures.

13. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.

Depending on the relevant systems, these measures may include:

• Secure website connections using HTTPS
• Access controls and account authentication
• Restricted access to customer booking information
• Secure third-party payment processing
• Appropriate administrative safeguards
• Security monitoring and software updates
• Appropriate contractual safeguards with service providers

No internet-based service can guarantee absolute security. However, we take reasonable and proportionate steps to safeguard the information entrusted to us.

14. International Data Transfers

Some of our technology, analytics, hosting or payment service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place where required by UK data protection law.

These may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

15. Your Data Protection Rights

Under applicable UK data protection law, individuals may have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of personal information in certain circumstances
• Request restriction of processing
• Object to certain processing activities
• Request transfer of information where applicable
• Withdraw consent where processing relies on consent
• Raise concerns about how their information is handled

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact:

bookings@compareyourairportdeals.co.uk

We may request reasonable information to verify your identity before responding.

We will respond within the time limits required by applicable data protection law.

16. Children's Privacy

Our booking services are intended for adults arranging airport parking.

We do not knowingly collect personal information directly from children for independent booking purposes.

If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take suitable action in accordance with applicable law.

17. Third-Party Websites

Our website may contain links to external websites operated by parking providers, payment processors or other third parties.

We are not responsible for the privacy practices of independently operated third-party websites.

Customers should review the privacy policies of those websites before providing personal information.

18. Data Breaches

We maintain procedures for identifying and responding to personal data breaches.

Where a personal data breach creates a risk requiring notification under applicable law, we will notify the Information Commissioner's Office (ICO) and affected individuals as required.

We will take appropriate steps to investigate, contain and remedy relevant incidents.

19. Complaints to the Information Commissioner's Office

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the UK's data protection regulator:

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or legal requirements.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or request consent before making material changes to relevant processing activities.

21. Contact Us

For questions about this Privacy Policy, personal information or data protection rights, contact: